Return Policy

Our 30-day window

If something isn't right, you can return or exchange your item within 30 days of delivery. To be eligible, the item must be in its original condition and packaging, unused, and include all original parts and accessories.

Store credit or exchange — no cash refunds

Approved returns are issued as store credit that you can use on any future purchase, or as a direct exchange for another item. We do not provide cash or original-payment refunds. Store credit never expires.

How to start a return

• Email us at gtrccars@gmail.com or call 503-803-3862 with your order number.
• Tell us which item you'd like to return or exchange and why.
• We'll send you return instructions and the address to ship it back to.
• Once we receive and inspect the item, we'll apply your store credit or send your exchange.

Items that can't be returned

For safety and quality reasons, a few things can't be returned:

• Items that have been used, run, or show wear.
• Batteries and electronics once opened or installed.
• Items missing their original packaging, parts, or accessories.
• Items returned after the 30-day window.

Damaged or defective items

If your item arrives damaged or defective, contact us right away and we'll make it right with a replacement or exchange. Please reach out within 7 days of delivery and include a photo if you can.

Return shipping

Unless the return is due to our error or a defective item, return shipping costs are the customer's responsibility. We recommend using a tracked shipping method, as we can't issue credit for items that don't reach us.

Questions?

We're happy to help with any return or exchange.